Privacy Policy

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Effective Date: 5 March 2026

Bakour Limited (“we”, “our”, “us”) is committed to protecting and respecting your privacy. This Privacy Policy explains how we collect, use, and protect your personal information when you use our website https://bakourltd.co.uk

(“Website”) and the services we provide.

By using our website, you agree to the terms of this Privacy Policy.

1. Information We Collect

We may collect the following personal information when you interact with our Website or use our services:

Contact information: Name, email address, phone number, company name, and billing/shipping address.

Account information: If you create an account, we collect username, password, and profile information.

Transactional information: Details of shipments, payments, bookings, invoices, and delivery addresses.

Technical information: IP address, browser type, operating system, referring pages, and browsing behaviour on our Website.

Cookies and analytics: Data collected through cookies, Google Analytics, or similar tracking tools to improve our Website and services.

2. How We Use Your Information

We use your personal information to:

Provide and manage your bookings, shipments, and logistics services.

Communicate with you about your account, shipments, or enquiries.

Process payments and issue invoices.

Personalise your experience on our Website.

Improve our Website, services, and marketing activities.

Comply with legal and regulatory obligations.

3. Legal Basis for Processing

Under UK GDPR, our legal bases for processing your personal data include:

Performance of a contract with you (e.g., handling shipments or services you request).

Compliance with legal obligations (e.g., financial and customs regulations).

Legitimate interests (e.g., improving services and website performance).

Consent (e.g., marketing emails or newsletters, where applicable).

4. Sharing Your Information

We may share your personal information with:

Service providers: Shipping carriers, payment processors, IT providers, and logistics partners.

Legal authorities: If required by law, court order, or government regulation.

Business transfers: In case of merger, acquisition, or sale of assets.

We do not sell your personal information to third parties.

5. Cookies

Our Website uses cookies to enhance your browsing experience. Cookies help us:

Remember your preferences.

Analyse website traffic and performance.

Deliver targeted content and advertising (if applicable).

You can manage or disable cookies through your browser settings; however, this may affect Website functionality.

6. Data Security

We implement appropriate technical and organisational measures to protect your personal information against unauthorised access, loss, or misuse. Access to your personal information is limited to authorised personnel and service providers who need it to provide our services.

7. Data Retention

We retain your personal information only as long as necessary to provide services, comply with legal obligations, resolve disputes, and enforce agreements. When no longer required, your information will be securely deleted or anonymised.

8. Your Rights

Under UK GDPR, you have the following rights regarding your personal information:

Access the personal data we hold about you.

Request correction of inaccurate data.

Request deletion of your personal data (“right to be forgotten”).

Restrict or object to the processing of your data.

Receive a copy of your data in a portable format.

Withdraw consent where processing is based on consent.

To exercise these rights, please contact us at info@bakourltd.co.uk

9. Marketing Communications

We may send you marketing emails or newsletters if you have opted in. You can opt out at any time by clicking the unsubscribe link in our emails or contacting us directly.

10. Third-Party Links

Our Website may contain links to third-party websites. We are not responsible for the privacy practices or content of these websites. We encourage you to read their privacy policies.

11. Children’s Privacy

Our Website and services are not directed to children under 16. We do not knowingly collect personal information from children.

12. Changes to This Privacy Policy

We may update this Privacy Policy from time to time to reflect changes in our practices, legal requirements, or services. The “Effective Date” at the top indicates when the policy was last updated. We encourage you to check this page regularly for updates.

13. Contact Us

If you have any questions or concerns about this Privacy Policy or how your data is handled, please contact us:

Bakour Limited

Address: Wokingham, England, UK

Email: info@bakourltd.co.uk